FAQ
🔁 Returns & Exchanges
Once your return package is on the way back to our warehouse, your return process has started. After we receive and inspect the item, you’ll be notified whether your return was accepted or declined. This can take up to 5 business days from the date your tracking shows “Delivered.” Refunds may take up to 7 business days to hit your original form of payment.
Can I exchange my item? Currently, we don’t offer direct exchanges. The fastest way to get what you want is to: Submit a return for the item you don’t want. Place a new order for the item you do. Note: Returns are not accepted for international orders. For questions, please reach out to
Customer Support. What if my product is damaged? We’re sorry to hear that. If your item arrived damaged, please email help@theurbancor.com with a clear photo of the damage, your name, and order number. Heads up: We’re only able to accept damaged item claims within 14 days of delivery.
Can I exchange my item? Currently, we don’t offer direct exchanges. The fastest way to get what you want is to: Submit a return for the item you don’t want. Place a new order for the item you do. Note: Returns are not accepted for international orders. For questions, please reach out to
Customer Support. What if my product is damaged? We’re sorry to hear that. If your item arrived damaged, please email help@theurbancor.com with a clear photo of the damage, your name, and order number. Heads up: We’re only able to accept damaged item claims within 14 days of delivery.
How long does shipping take?
What payment methods do you accept?
We accept:
Have questions? We got you. Check out the answers below to some of the most commonly asked questions from the URBANCÖR community.
URBANCOR REWARDS
What is URBANCÖR Rewards?
URBANCÖR Rewards is our loyalty program, built for the culture. Unlock perks, early access, and more based on your level:
- CREATOR: Everyone starts here. Get early access to drops, waived return fees (U.S. only), and priority restock alerts.
- INFLUENCER: Spend $399/year or engage with our brand to level up. Enjoy free shipping, free outfits, and priority everything.
- CELEBRITY: Spend $899/year or hit all engagement milestones. Get exclusive drop access, gift boxes, and opportunities to model or attend our events.
How is my tier assigned?
You’re automatically a CREATOR when you sign up with your email.
To level up:
Spend $399/year for INFLUENCER
Spend $899/year for CELEBRITY
OR complete all engagement actions within a calendar year
How long does my membership last?
Your status stays active for the remainder of the year you qualify and the full following calendar year.
Example: Reach CELEBRITY on Jan 10, 2024 = You’re CELEBRITY through Dec 31, 2025. You’ll need to re-qualify in 2025 to keep your status in 2026
- Visa
- MasterCard
- American Express
- Apple Pay
- PayPal
- Afterpay
What is Afterpay?
Afterpay lets you buy now and pay later—4 equal payments every 2 weeks, with 0% interest.
How can I get a URBANCÖR discount?
The best way to get discounts?
- Follow us on social
- Join our email list
- Create a URBANCÖR account
Still got questions? Hit us up on our Contact Page or email support@urbancor.com and our team will take care of you.