FAQS

Returns & Exchanges

WHERE IS MY RETURN?

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

CAN I EXCHANGE MY ITEM?

At this time we are not able to offer exchanges. We recommend requesting a return for the item you’d like to return, and place a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.We do not accept returns for International orders. Please contact Customer Service for any outstanding questions and concerns regarding your order.

WHAT IF MY PRODUCT IS DAMAGED?

We apologize that you received a damaged item. Please send a photo of the damaged product to help@theurbancor.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 14 day return window cannot be returned or refunded.

URBANCOR REWARDS

WHAT ARE URBANCOR REWARDS?

URBANCÖR Rewards is the loyalty program offered by URBANCÖR, providing exclusive benefits and rewards via the URBANCÖR site.

URBANCÖR Rewards offers THREE membership levels:

    •    CREATOR: The general tier that unlocks automatic early access to new exclusive drops and sales, waived returns fees (excludes non-US based customers), and priority restock notifications. With a chance to be tagged on our platforms.

    •    INFLUENCER : Achieve INFLUENCER status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including first access to select drops, free shipping on all orders, free outfits, free and expedited refunds on returns. With a chance to attend our events and a chance to be in our photoshoots.

  •    CELEBRITY : Achieve CELEBRITY status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including exclusive access to seasonal drops, free gift boxes, with a opportunity to model for or attend our events, and photoshoots.

HOW IS MY TIER ASSIGNED?

Anyone can become a CREATOR member by signing up with your email.
Customers can qualify for INFLUENCER & CELEBRITY status in any of the following ways:
• Spend $399 in a calendar year for INFLUENCERS
• Spend $899 in a calendar year for CELEBRITIES
• Complete ALL Engagement actions in a calendar year

HOW LONG DOES MY MEMBERSHIP LAST?

Membership status remains active from the moment a customer qualifies until the end of the following calendar year. To maintain INFLUENCER or CELEBRITY status, customers need to requalify each calendar year, and their progress toward their status resets at the beginning of every calendar year.

For example, you qualify for CELEBRITY January 10, 2024. You are CELEBRITY status for the rest of 2024, and all of 2025. You will need to re-qualify in 2025 to be CELEBRITY in 2026.

PAYMENT

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
You can also choose to pay with PayPal or Afterpay.

WHAT IS AFTERPAY?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

HOW CAN I GET A URBANCÖR DISCOUNT?

The easiest way to make sure you’re on top of all of our best deals is to FOLLOW US ON SOCIAL MEDIA and opt into URBANCÖR marketing communications. A URBANCÖR profile is free, and you’ll be the first to hear about exclusive offers and sales—including discounts. Please remember that only discounts provided directly by URBANCÖR are valid.