REFUNDS & RETURNS POLICY

• This policy will not apply to any items purchased as final sale and collab items.
    •    New, unworn, and unwashed merchandise may be returned for a refund or store credit within 30 days, with proof of purchase.
    •    Merchandise must be in original condition, with all tags and liners still attached; untagged items should be returned with original packaging.
    •    Refunds will be issued to the original method of payment only (including prepaid credit cards) or for store credit at your discretion; store credit will be issued in the case of gift returns.
    •    Items marked Final Sale cannot be returned.
    •    Online orders may be returned by mail or in person at a store location. Original shipping fees will not be refunded.
    •    Items purchased in-store can be returned online. To return online, you must have provided your email address at the time of purchase for a digital receipt or association with your URBANCOR account. Items purchased without providing an email identifier can be returned at a store location only.
    •    Combined returns are prohibited.
    •    Return labels for APO/FPO addresses cannot be generated.
    •    Returns by mail are subject to a $8.00 return shipping fee, which will be deducted from your refund.
    •    There are several ways to avoid this shipping fee:
    •    URBANCÖR Rewards members are not charged for return shipping.  Download the URBANCÖR app to get started.
    •    If you select Store Credit as your method of return payment, the fee will be waived.
    •    Or, return in one of our store locations to avoid shipping fees.

Return & Refund Process

Once you have completed your return online, you will be emailed your QR code and Return Label.
Your package can be dropped off at USPS and UPS locations within 14 days from creating your label. If you are planning to return in-store, you do not need to complete an online return.
Once your return is received and inspected, we will notify you if your return is accepted or declined.
This process can take up to 7 business days from the date your return tracking information shows delivered.
Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.
Where returns are processed for store credit, a URBANCÖR gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase.
If the shipment does not contain the product in new condition, we reserve the right to void the credit or, if the credit has been used, charge your original payment method for the used credit.
Gift returns exchanged for store credit will be issued as a URBANCÖR gift card to the gift recipient, once the return order is in transit back to us.

Terms & Conditions

All returns are handled on a case-by-case basis and ultimately at URBANCÖR’ discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days or in the event there’s no proof of purchase, refunds will be applied to a URBANCÖR gift card or in accordance with applicable local laws.

In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. URBANCÖR’ practices relating to collection, use, and sharing of such personal information are further detailed in our PRIVACY POLICY.

URBANCÖR’ full terms and conditions are available HERE, including UrbanCör Rewards.

Be sure to check our Returns FAQs if any questions come up. The answers to your questions are just a click away.